Frequently Asked Questions

Here are some of the commonly asked questions we receive. If your question has not been answered below please contact us on enquires@swolefoods.co.nz and we will get back to you promptly.

MEALS

Meals should be stored in the freezer and moved to the fridge a day before you wish to consume them. 

Refer to the expiry date on the meal.  We cook in small batches so the expiry date in the best way to be sure.

Meals can be heated in the microwave or a conventional oven. Heating instructions are provided on the sleeve of each meal.

For best results we recommend that your thaw your meals over night in the fridge and then heat them,

No, our purpose is to save you the time and energy which goes into cooking and
meal prepping. We deliver Ready to Heat and Eat Meals so you do not need to cook any of the meals yourself.

Meal prep should never be ONE size fits all, hence we have three distinct sizes and ranges. Our Swole Range is a 450g meal, Active is 350g and Low Carb is 300g. (Low carb does not include a complex carbohydrate source).  

Unfortunately at this stage we do not provide this service.

The meals are designed keeping in mind neutral tastes. Our Chef's have worked hard in designing recipes which will appeal to most people. However, you are welcome to add condiments to adapt the meal to your preference if need be. 

PAYMENTS

You can pay for your meals using either a Visa or Mastercard.

We also have the option of Using Afterpay as a payment method. Google Pay is also available for your convinience.

Afterpay is a payment platform which allows customer to purchase items and pay for them over 4 installments due every two weeks. For example if your order total comes to $100, you will pay the amount in smaller installments without any additional charges as long as the payments are made on time. You are required to set up an account with Afterpay and accept their terms of service which can be found by clicking HERE.

Our recurring subscription service is a great tool to save you time and energy in ordering your meals. You simply choose your meal pack and meals once, select how frequently you wish to have the meals delivered and we do the rest.  You can manage your subscription by signing into your account on our site.

You can cancel your subscription at any time after your SECOND ORDER has been successfully charged for. By choosing a recurring subscription you authorize us to charge you for a minimum of 2 orders before you can cancel the scription.

Please note: we need at least a 24hour notice before an order is due to be charged to cancel it.

For sure, you can skip deliveries if you wish or pause your subscription for a period of time.

DELIVERY

You Can order any day of the week and we aim to delivery in 2-4 working days.

The meals are delivered in environmentally friendly cardbord boxes with WoolCool or paper based Insulation as well as Thermogard Gel Ice packs to keep them chilled. 

It is always best to make sure someone is at home to recieve the meals so that they can be stored in the fridge or freezer right away. However, in the case where there is no one at home the couriers are instructed to leave the box at a safe spot near your door step. 

As a rule we do not recommend you 'redirect' the delivery of your order using the NZPost system. When you use their redirect feature they then delay the delivery as they have to update all their internal systems to the new address, this can be a 1-3 day delay. Due to the perisahble nature of the meals it is not advisable to do this.

Unfortunately, in the case that you have redirected the order and it does not arrive, we are unable to take any responsibility for delayed, or undelivered items as it is a situation beyond our control.

The Shipping protection insurance does not apply to a 'redirected' parcel and we are not in a postion to refund you for any undelivered order under this circumstance.

When your order is dispatched you will receive an email with a tracking number. This will allow you to track your meals ever step of their journey to you. However, in the unlikely situation where the meals do not arrive, we will investigate with the courier company and try to find an acceptable solution for you. Please refer to our 'terms of service' for further information.

Our Minimum delivery fees are:

Delivery to Auckland starts $12 for 10 meals and then it is dynamically calculated based on the number of meals you buy.

Delivery to Rest of North Island is $16 for up to 10 meals and then it is dynamically calculated based on the number of meals you buy.

Delivery to South Island is $29 for up to 10 meals and then it is dynamically calculated based on the number of meals you buy.

Please Note:  Delivery fees apply to all deliveries unless otherwise advertised. Delivery fees are calculated based on the order weight and the above rates are minimum charges only.

WE DELIVER NATIONWIDE TO RESIDENTIAL AND BUSINESS ADDRESES.  ( RURAL AREAS NOT INCLUDED.) .  If you are unsure whether we will deliver to you, please email us on enquiries@swolefoods.co.nz for confirmation.

Unfortunately at this stage we do not deliver to Rural Addresses, due to the Perishable nature of the meals and the uncertain time frame for the delivery by Courier Post. We cannot guarantee the meals will arrive chilled. 

NOTE: if you have placed an order for a rural delivery address this is at your own risk and we cannot refund, re deliver to you if the meals are not delivered by NZpost.

For some delivery zones we use a private refrigerated courier company and while our system prints the courier post address label ( which generates the tracking link) the private company uses this for address purposes only.

They are not linked to the NZPost system and we are able to give you updates on the delivery status either by phone or email at orders@swolefoods.co.nz

Our Free shipping for orders over $230 is to Auckland deliveries only and to one off orders only. Subscription orders save 10% on the price of the meals and may be charged a delivery fee to Auckland.

However, if you have used a Discount Code on your order, the system will give you the higher discount of the two, IE: free shipping or the Value of the discount from your code.

SHIPPING PROTECTION

This is an additional service we offer as a guarantee that if the meals are damaged in transit and/or undelivered by the courier we will either refund you or offer you a credit for your next order.

Please note: This does not cover delayed delivery which is completed.

ANIMAL WELFARE

"Swolefoods will meet or exceed the standards of the Australia-New Zealand Better Chicken Commitment in New Zealand by 2030." 

All our packaging is recycling friendly and can be disposed off with regular household recycle waste. The gel ice packs are safe to dispose off in the kitchen sink, simply pierce the film and let the liquid drain out. The plastic can be disposed off in the regular recycling.