Cancellation policy

Cancelling a one-off order
Email info@swolefoods.co.nz as soon as you can. Until your order has been picked and packed, we can cancel it and refund you in full. After that, it's on its way to you.

Subscriptions

• Minimum of two orders. When you subscribe, you agree to receive and pay for at least two orders. After your second order has been charged, you can cancel any time.
• Renews automatically. Your subscription renews at the frequency you choose, and we charge your saved payment method on each charge date until you cancel. Your next charge date is shown in your account.
• Discount: subscriptions get at least 10% off every order, rising to 15% from your 9th order.
• To cancel, skip or change: use your account portal, or email orders@swolefoods.co.nz, at least 1 working day before your next charge date.
• Skipped or failed payments: skipping an order, or a payment that fails, doesn't cancel your subscription. If a payment fails, we won't send that order until the payment goes through.
• If you cancel: the subscription discount stops applying to later orders.