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Terms of service
Terms of Service – Swole Foods
Last updated: 3 November 2026
1. Who we are
swolefoods.co.nz is run by Swolefoods Private Limited (NZBN 9429046934345), 13a Sultan Street, Ellerslie, Auckland ("we", "us"). We are the seller of everything you buy on this website. Contact: info@swolefoods.co.nz.
2. These terms
These terms apply when you use our website or buy from us, together with our Refund, Shipping, Subscription and Privacy policies. If we change these terms, the version on the website when you place an order applies to that order. We'll email subscribers about significant changes at least 14 days before they apply to future orders.
3. Orders and prices
Prices are in NZ dollars and include GST. Delivery fees are shown at checkout. Your order is accepted when we send the dispatch notification. If a price or product listing is clearly wrong, we'll contact you before dispatch, and you can cancel for a full refund.
4. Subscriptions
Subscriptions have a two-order minimum and renew automatically at the frequency you choose until you cancel. After your second order has been charged, you can cancel any time, at least 1 working day before your next charge date. See our Subscription Policy for discounts, skipping and cancelling.
5. Delivery and rural addresses
We deliver to urban NZ addresses only. Risk in the goods passes to you when the courier delivers to the address you gave us. See our Shipping and Refund policies.
6. Food safety and storage
Keep meals frozen at -18°C or colder, and heat until piping hot as directed on the pack. Don't refreeze thawed meals. Weights may vary slightly (about 5–10 g) from the stated weight. Meals may occasionally contain small bones.
7. Allergens and dietary information
Each product page lists ingredients and allergens. Our meals are made in a kitchen that also handles gluten, milk and other allergens, so traces may be present. Badges and tags such as "Gluten free", "No Glutinous Ingredients" or "Dairy Free" mean the meal is made without those ingredients. They don't mean it is certified or tested free of them. If you have a serious allergy or coeliac disease, please check the label on the pack and contact us before ordering.
8. Nutrition and health information
Nutrition information is an average and may vary slightly between batches. Our meals are food, not medical treatment. Information on our site is general and isn't health, dietary or medical advice. If you have a medical condition, are pregnant, or take medicines, talk to your doctor or dietitian about what suits you. We don't promise any particular weight or fitness result.
9. Your Consumer Guarantees Act rights
If you're buying as a consumer, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 that can't be excluded. Nothing in these terms limits those rights.
10. Our liability
To the extent the law allows, and apart from your rights in clause 9, we're not liable for indirect or consequential loss. Our total liability to you for an order is limited to the price of that order. This doesn't limit any liability that can't legally be limited, such as for our negligence causing injury.
11. Using our website
Don't misuse the site: no hacking, no scraping, and no false orders or reviews. We may suspend accounts that do. Reviews must describe your genuine experience. We publish positive and negative reviews, and we don't pay or reward reviewers unless we say so next to the review. Content and images on the site belong to us or our licensors.
12. Business customers
If you buy for the purposes of a business, the Consumer Guarantees Act and sections 9, 12A, 13 and 14(1) of the Fair Trading Act don't apply, to the extent permitted by section 43(2) of the Consumer Guarantees Act and sections 5C and 5D of the Fair Trading Act. We both agree this is fair and reasonable. Our liability to business customers is limited to replacing the goods or refunding their price.
13. Privacy
See our Privacy Policy for how we collect and use your information.
14. Events outside our control
If something outside our reasonable control (such as severe weather, courier outages or supplier failure) stops us delivering, we'll tell you, and you can choose a later delivery or a refund for undelivered goods.
15. Law
These terms are governed by New Zealand law. New Zealand courts, including the Disputes Tribunal, have jurisdiction.
16. Contact
info@swolefoods.co.nz · Swolefoods Private Limited, 13a Sultan Street, Ellerslie, Auckland.